Alexis Cardenas

Alexis Cardenas began their work experience in 2018 as a Customer Service Representative at doTERRA International LLC, where they provided accurate information to customers and created solutions to their problems. Later, they became a Senior Agent, taking on the role of an Escalation Agent, where they assisted Customer Service Agents, addressed customer concerns, and provided solutions to escalated issues. In the same year, Alexis also worked as a Web Development College Mentor at CODE TO SUCCESS INC, mentoring high school students in web programming and helping them understand HTML, JavaScript, and CSS. In 2021, Alexis joined Degreed as a Technical Support Specialist, diagnosing and resolving technical software issues and serving as a point of escalation for product-related issues.

Alexis Cardenas has pursued a diverse educational background in the field of technology. From 2018 to 2018, they attended Bottega Career Services, where they obtained a degree in Web Application Development in Rails. Moving forward, they attended Utah Valley University from an unspecified start year until 2021, earning an Associate of Science degree in University Studies. Currently, they are enrolled at Western Governors University, working towards obtaining a Bachelor's degree in Cybersecurity and Information Assurance, which is expected to be completed between 2022 and 2024.

In addition to their formal education, Alexis has also pursued various certifications. In April 2023, they obtained the CompTIA A+ and CompTIA Project+ certifications from CompTIA. Furthermore, they hold a certification in IT Information Library Foundations from AXELOS Global Best Practice, although the exact date of acquisition is not provided.