Praveen Nair

Praveen Nair has over 15 years of experience in operations management, team leadership, and customer care across various industries. Currently serving as Associate Operations Manager and Senior Team Leader at UnboundB2B since April 2021, Praveen Nair is responsible for day-to-day team management, including shrinkage and attrition, and coordination with inter-departmental teams. Previously, at Fareportal from March 2015 to March 2020, Praveen Nair managed team performance against SLAs and KPIs, coached team members, and contributed to process improvements. Praveen Nair’s experience also includes roles at Mphasis and Wipro as a Senior Customer Care Associate, focusing on customer support in financial transactions and travel services, respectively, and an earlier position as Accounts Payable Accountant at Hotel Center Point in India.