Technical Product Associate

About us:

DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration.

With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.

Visit https://www.deuna.com/ to learn more about us!

Responsibilities:

• Deeply engage with clients and stakeholders to identify requirements, define product features in a fine-grained and technical approach to work closely with development teams to get those products in the hands of our merchants.
• Translate product’s strategy into detailed requirements for prototype construction and final product development
• Client Interaction and Support: Provide excellent client support, manage expectations, and maintain strong relationships with clients, ensuring their needs are met.
• Support engineering team to solve deep technical problems, build innovative solutions, and to ensure that customer satisfaction goals are met on time.Help define the e-commerce plugins product vision, roadmap, and strategy.
• Lead cross-functional teams to coordinate product development, releases, and performance trackingEnsure that backlog and prioritization is aligned with the client pipeline and company strategy.
• Deeply engage with the engineering and QA team to align that the development and automation testing are meeting the acceptance criteria

Qualifications:

• Technical understanding of payment behaviors such as AUTH, SALE, CAPTURE, VOID, REFUND, REVERSAL, 3DS, MCI, MSI
• Detailed understand of how different sort of payments work (Credits cards, Bank based, Pix) across LatAm ex: Mexico, Colombia, Ecuador etc.
• Capability to read and understand API payment connectivity specifications and translate that into requirements for the engineering team
• Technical in nature, with the capacity to understand JSON, Webhooks
• Familiar with tools such as Google sheets, JIRA
• Understanding of Scrum and willing to write clear user stories and acceptance criteria
• Understands and drives priorities
• +3 YOE working on integrating payments-