Customer Success Manager

At DevOcean, we're solving the remediation challenge in the cloud. DevOcean is a Cloud Remediation Management platform that uses plug and play integrations with security tools and cloud/code ecosystems, to consolidate and prioritize vulnerabilities, identifies owners and generates fixes at the root cause.

About the Position 

As a strategic Customer Success Manager, you will be responsible for making sure our customers are extracting the most value from the DevOcean platform. You will also act as the voice of the customer to escalate problems and to drive prioritization of business needs for our customers.  Your success in this role means higher customer satisfaction, retention, and expansion of DevOcean business. 

If you have a passion for technology, especially cloud security, and are looking to work in a fast-paced growing company, with the BEST team members, this role is for you!

What will you do

• Serve as the designated technical authority and provide expert guidance to customers

• Manage the ongoing relationship with the technical stakeholders on the customer side

• Design and implement cloud security solutions for customers

• Advise customers on cloud security best practices and help optimize their deployments

• Assist with custom integrations and provide an overview of product integration in customer's cloud environment

• Ensure customers are maximizing their return on investment with the product

• Regularly review adoption and usage trends and work closely with customer to address adoption blockers

• Act as an advocate for your customers, providing guidance on the product roadmap and process improvements

• Leverage your S=security and cloud technical expertise, problem-solving skills, and strong cross-functional relationships to provide a world-class experience

Qualifications

• 3+ years or more of experience in customer-facing technical roles

• Hands-on knowledge and experience building, securing, or administering Cloud Workloads running in Amazon, Google, and/or Microsoft

• Cloud security knowledge in the areas of CSPM, CWPP, CIEM, CNAPP, and/or Vulnerability Management preferred

• Ability to juggle multiple accounts and activities simultaneously with attention to detail

• Exceptional customer focus and bias for action, ability to translate customer business issues and goals and issues into actionable plans and solutions

• Exceptional verbal and written communication skills, including the ability to lead and facilitate meetings and presentations, create content for documentation deliverables

• Passionate about working with customers and helping them grow

• Excellent English skills

About DevOcean

We are a 15 employees cybersecurity startup at a brand new cool office in Tel Aviv, founded by 8200 veterans and backed by top VC and angel investors funds. We develop a Cloud Vulnerability Remediation platform that revolutionizes the process of fixing risks in the new environment of the cloud. DevOcean speeds up the time-to-remediation by consolidating findings from siloed detection tools, prioritizing fixes at the root cause, and streamlining collaboration between security and development teams.