Deshika Welikala

Deshika Welikala has a diverse work experience in various managerial roles. From 2011 to 2017, they worked as a Call Center Operations Manager at Firstsource, overseeing call center operations and leading a team of customer service associates. In 2017, they joined Dialog Business Services as a Manager in CE Transformation & Customer Journey Management, responsible for driving transformation projects and improving customer experience. In 2018, Welikala moved on to Dialog Axiata PLC, first serving as a Senior Manager in CE Transformation & Customer Journey Management, where they were responsible for driving annual business planning and ensuring service quality compliance. Currently, Welikala holds the position of HR Digitization & Analytics Expert (Chief Manager) at Dialog Axiata PLC.

Deshika Welikala attended Ladies' College for their education. The degree and field of study are not specified. Deshika also obtained several certifications in 2022, including Data Citizen Bronze Training from the Data Science Academy, Data Ethics: Managing Your Private Customer Data from LinkedIn, Data Steward Foundations from LinkedIn, and AI FOR INDUSTRY® - Literacy In AI from AI Singapore.