Rekha Weerasooriya

Rekha Weerasooriya has an extensive work experience spanning several roles and companies. Rekha is currently the Director of Customer Institute, where they are responsible for building and growing a regional sub-community for Ski Lanka and developing customer centricity training for employees. Prior to this, they held various positions at Dialog Axiata PLC, including Vice President of HR Transformation, Senior General Manager of Customer Experience & People Development, and General Manager of Customer Experience Management & People Development. In these roles, they focused on HR strategy, organizational development, customer experience management, and people development. Rekha has also held leadership positions in organizational development, HR operations, and talent acquisition. Additionally, they have served as an Advisory Board Member for HRO Today, Country Patron for WORLD WOMEN LEADERSHIP CONGRESS, and Advisory Board Member for CX Network and ACEF Global Customer Engagement. Rekha is also a part-time Lecturer at NEXT Campus - Sri Lanka and works as a Happiness Coach & Trainer. Rekha began their career at Dialog Axiata PLC as a Customer Service Officer/Executive and later specialized in training and development.

Rekha Weerasooriya's education history is as follows:

- From 2009 to 2012, Rekha attended Buckinghamshire New University and obtained an MBA in Business Administration.

- In 2018, they completed the General Management Development Program at INSEAD, focusing on Leadership in the Digital Age.

- In 2019, Rekha obtained a Lean Six Sigma BLACK BELT from Dialog Axiata & SSMI, specializing in Process Excellence.

- Additionally, they earned several certifications, including a Telecoms Mini MBA from Informa in 2011, a Diploma in HRM from Wigan & Leigh University UK in 2007, a Diploma in Teaching & Training from City & Guilds UK in 2006, and a Certified Customer Service Manager from Asia Pacific Customer Service Consortium Hong Kong in 2006.

- Recently, Rekha completed the Harvard AXcelerator: Advancing Next-Gen Leaders program from Harvard Business Publishing Corporate Learning in 2021 and became a Certified Happiness Coach from Berkeley Institute of Well-being California in 2020.

- Rekha has also acquired various additional certifications, such as People Analytics Masterclass Series from Orgnostic, AI FOR INDUSTRY® - Literacy In AI from AI Singapore, HR and Digital Transformation from LinkedIn, and more.