Vasim Shaikh

Vasim Shaikh has extensive work experience in operational and customer success roles. Currently, they serve as the Head of Operations & Customer Success at Digybite.io, where they have successfully implemented and executed operations, customer success, and growth strategies for the META region. Under their leadership, the company achieved significant customer and revenue growth.

Prior to their current role, Vasim worked at talabat as a Rider Experience & Operations Manager. Vasim implemented a rider retention program that drastically reduced churn rate, leading to a more stable and efficient fleet. This initiative successfully optimized rider allocation, reduced costs, and streamlined operations.

Before talabat, Vasim held the position of Regional Store Operations and Training Manager at Dyson. In this role, they focused on optimizing store operations, resulting in a significant increase in store profitability year over year. Their efforts included implementing cost-saving measures, evaluating the customer journey, and creating an operational blueprint for new store openings.

During their time at Boots UK as a Retail Operations Manager, Vasim excelled in optimizing store operations and achieving a notable reduction in shrinkage. Vasim implemented best practices in inventory management and security procedures, leading to cost savings and improved inventory accuracy.

Overall, Vasim Shaikh has a proven track record of driving operational excellence, implementing successful retention programs, and achieving notable business results across different industries.

Vasim Shaikh obtained a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from London Metropolitan University between 2009 and 2012. Additionally, they have acquired various certifications in areas such as data-driven decision making, advanced Google Sheets, strategic learning and development, and others from institutions like PwC's Academy Middle East, Google Cloud Training Online, and LinkedIn. Vasim has also completed programs such as the Alliance Boots Retail Graduate Program and worked as a Healthcare Advisor at Boots UK in 2010.