Laura O'Shea

Laura O'Shea is an experienced professional in customer success operations and sales, currently serving as Senior Customer Success Operations Manager at Docker, Inc. since September 2022. Previously, Laura contributed to SecurityScorecard's customer success operations by enhancing processes for a team of 35, tracking annual recurring revenue (ARR) trends, and leading M&A integrations. At Prodigy Education, Laura served as Sales Operations Associate, developing sales strategies and managing the quote-to-cash process. Early roles include Sales Operations Specialist at Element AI, where Laura facilitated onboarding programs and supported over 100 users of Salesforce. Additionally, Laura worked as an Executive Assistant at TimePlay Inc. and began a career in education as a Primary School Teacher. Laura holds a Bachelor of Education from St. Patrick's College Drumcondra and a QQI Level 6 certification in Training Delivery & Evaluation from Optimum Ltd.