Sergio Larrain

Sergio Larrain's work experience includes roles at various companies. At DocuSign, they were the Vice President of Enterprise and Technical Support, overseeing technical customer success management and support services for tens of thousands of customers. Sergio managed a team of over 150 engineers and focused on delivering a scalable and predictable support experience. Prior to that, they served as the Senior Director of Enterprise Support at DocuSign, leading a 200+ organization of technical customer success managers and support engineers. Sergio implemented scale and efficiency strategies, resulting in reduced support costs and improved preventive services.

Before joining DocuSign, Larrain held positions at SHIFT (as Managing Director) and Freewill Consulting (as Founder) in 2017. Additionally, they had various roles at Microsoft, including Director of Channel Sales, Director of Sales Excellence & Strategy, Director of Marketing and Operations, Director of Sales Strategy, and Sales and Product Manager. Their tenure at Microsoft spanned from 1999 to 2017.

Sergio Larrain's education history begins with their time at Universidad Diego Portales, where they completed their Bachelor of Business Administration (BBA) from 1987 to 1992. During the same period, they also pursued an Ingeniero Comercial degree in Business and Finance from the same institution.

Afterward, in 1997, Larrain attended Columbia University for a brief period, completing a degree in Marketing Management. It is not specified how long this program lasted exactly.

Finally, it is noted that Larrain obtained a Certified ScrumMaster® (CSM®) certification from Scrum Alliance, although no specific timeframe is provided for this achievement. This certification highlights their expertise in Agile Methodology.

Overall, Sergio Larrain's education consisted of studies in business administration, finance, marketing management, and agile methodology.