Tom Callahan

Tom Callahan, President, is an accomplished executive who brings invaluable perspective and customer focus to Donlen. As President, Tom sets the strategic focus and drives execution of key initiatives for all business operations. His attention to employee satisfaction, customer retention, and corporate culture ensures that Donlen’s customers remain completely satisfied with our performance.

Under Tom’s leadership, Donlen implemented a number of ways to measure and validate our approach to customer relationships, earning Donlen unprecedented year-over-year customer satisfaction and retention results. Because of his focus on Donlen’s service delivery model across all business units, Donlen maintains a year-over-year 99% customer retention rate.

Tom has deep roots in the automotive and commercial fleet industries. He began his career at Ford Motor Company where he held various sales and management roles including field sales, merchandising, and operations. Additionally, Tom held global leadership positions in general management, sales management, product development, quality, and operations in North America, UK, Japan, and Australasia with GE Commercial Finance – Fleet Services and GE Consumer Finance.

In his role as President, Tom is a member of the Hertz Executive Committee. In addition, Tom served as President of the Automotive Fleet & Leasing Association (AFLA), one of the fleet industry’s premiere organizations for networking, education, and standards. Tom is Black Belt certified in Six Sigma methodologies. He earned a BBA from the University of Notre Dame and a Master’s degree in Marketing from the University of Wisconsin-Madison.