Alice H.

Alice H. has a diverse work experience spanning over several years. Alice began their career as an Information Technology Professional at Circuit City Stores, Inc. in 1990 and held the role until 2002. During this time, they developed and maintained RPG, RPG IV, RPG ILE, Cobol, and CL programs on IBM AS/400 systems, conducted requirements gathering and analysis, and maintained client relationships.

After this, Alice worked at Circuit City as a Programmer Analyst/Production Support from 1990 to 2004. Here, they gained experience in Full Life Cycle Management Application, gathering requirements, and ensuring customer satisfaction.

From 2004 to 2007, Alice worked at General Services Corporation as a Senior Programmer/Production Support Team Lead. Alice'sresponsibilities included programming in RPG, RPG IV, and CL languages, supporting existing programs, and troubleshooting hardware, software, and networking configurations.

Alice then joined NuLogX Inc. in 2010 as an Application Support Specialist. Alice provided front line support for Transportation Management Systems, handled incident tracking using TechExcel CRM and JIRA, and troubleshooted and categorized client issues.

In 2012, Alice moved on to Epicor Software (Formerly Solarsoft) as a Customer Support Specialist. Here, they delivered ERP applications and assisted customers with issues and inquiries. Alice liaised between IT groups and provided customers with timely business solutions.

Alice later worked at West Corporation (formerly Synrevoice Technologies) from 2015 to 2017 as a Customer Technical Support Specialist. Alice provided technical support for messaging and notification services to K-12 education and commercial markets.

At Jonas Software, Alice held the position of Customer Solutions Analyst from 2017 to 2018. Alice analyzed and investigated accounting and operational questions to provide solutions, managed support inquiries using Salesforce CRM, and resolved multiple client issues efficiently.

Alice's most recent position was at Doxim as a Senior Client Services Manager – CEM & Payments. Alice provided Level 1 support, responded to customer inquiries and incidents, and helped users resolve issues or engaged appropriate support personnel.

Overall, Alice H. has a strong background in IT support, customer service, and problem-solving, with experience in various industries and a comprehensive understanding of CRM systems.

Alice H. attended Virginia Commonwealth University from 1980 to 1986, where they earned a Bachelor of Science degree in Business Administration and Management. Alice also minored in Information Science. Additionally, Alice has obtained several certifications in various topics such as efficient email management, effective communication, self-motivation, strategic thinking, and more. These certifications were obtained from LinkedIn, with the most recent one acquired in August 2023.