Katia Vacca

Katia Vacca is a Senior Customer Support Analyst and Senior Product Support Specialist at DrDoctor since August 2022, focusing on delivering exceptional customer support to NHS hospital staff and patients. Prior experience includes roles at TikTok as a Community Content Management Specialist, where Katia ensured compliance and safety of live video content, and at Booking.com as a Senior Guest Specialist, providing expert assistance to customer service teams while upholding GDPR regulations. Katia's background also encompasses positions in language services, hospitality, and non-profit fundraising, complemented by a Master’s degree in Languages for Multimedia Communication and Journalism, and a Bachelor’s degree in Languages and Communication from Università degli Studi di Cagliari.