Milena M.

Milena M. is an experienced professional in quality assurance and customer service management, currently serving as the Quality and Escalation Manager at DR SMILE since March 2022, where Milena oversees escalated patient issues and implements strategic initiatives to enhance service standards. Prior roles include Customer Service Team Lead at DR SMILE, Senior Customer Care Specialist at LinkedIn, and several positions at Zynga, including Senior Lead-Player Advocacy and Service. Milena's career features extensive experience in team leadership, technical support, and account management across various sectors, including leisure and travel, complemented by educational qualifications in Foreign Languages and Literatures from Università degli Studi di Urbino Carlo Bo and University of Exeter.