Business Development Director - Singapore & Malaysia

Business Development Director - Singapore & Malaysia

Overview

As our Business Development Director at DT One, you will have dual responsibility of account management and new business development for your region. Under account management, you be responsible for driving account growth by forming deep relationships with our key accounts, being their trusted advisor to our products and services and closely monitoring all key metrics of the account. Using your account relationship, you will provide a world-class customer experience for your accounts, driving revenue growth through cross and upsell opportunities. Under new business development you will prospect and close new customers across industry verticals such as Telco, Digital Wallets, Digital apps, Money transfer operators, digital banks, etc.

You will manage our key accounts across APAC, driving and maturing our account strategy and direction. You will be responsible for building out best practices, deepening our presence with our customers and help scale the function, as we grow. Likewise, you will also be responsible for developing new business within key markets across APAC.

At DT One, we value candidates who are willing to develop their skills and expertise and consistently deliver on the key metrics to grow within the organization.

Key responsibilities

As an Account Management:

• Build a plan to meet and exceed annual Net Revenue targets across your key accounts.
• Develop account plans and strategies and execute on them to increase revenue and market share within your accounts, while also ensuring retention.
• Closely monitor the health of an account by having full view of key metrics such as pricing impact, transaction trends, product and corridor offering, transaction error trends and resolution.
• Build a cadence of reviews and growth plan with key stakeholders within the account, including C-level access.
• Continually drive revenue within accounts by cross and upselling opportunities.
• Be an advocate for their business, help the company to understand their demands/needs.
• Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our products and services.
• Ensure excellent communication and internal coordination to roll out new services, taking into factors of market specificity (regulation, competition etc.).
• Be a trusted partner to your key accounts, ensuring account retention, contractual health, well-being, and maximum satisfaction of clients.

As a Business Development:

• Build a plan to meet and exceed annual Net Revenue targets from new business across your designated region.
• Build a plan with clear target of logos/brands that you will prospect within your assigned territory.
• Build a strong prospect pipeline by pitching, meeting and building relations with key brands, communicating DT One’s key value proposition.
• Build relationships with C-level across key prospects. 
• Build new use cases with new customers by leveraging the DT One platform.

What we are looking for

8+ years of experience with exposure to Telecom, FinTech/Payments/B2B tech domain.

• Experience in managing accounts within a B2B environment will be preferred. 
• In addition, experience in the telecom domain will be an added advantage.
• Proven track record in successful account management, building accounts and increasing revenues.
• Proven experience in setting account strategy, direction, and building out best in class best practices.
• Proven experience in new business development.
• Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment.
• Results-oriented with great skills in communication, organization, and negotiation.
• Fluent in English & any other Asian language is a plus.