Jim Mihocka is an experienced leader in IT and customer service projects, currently serving as Director of IT & Customer Service Projects at DTE Energy since 2005. With a robust background in project management, Jim has successfully managed portfolios totaling $96 million and implemented significant initiatives to enhance customer experience, operational efficiency, and compliance across various business processes. Prior roles include Director of IT Projects, where Jim established a project management office and improved project management maturity, and Director of the Customer 360 Workstream, leading a $250 million program that transformed customer interactions for 2.5 million customers. Jim's extensive experience spans key positions in management and software development across prominent organizations, complemented by a strong educational foundation in Computer Science and Mathematics from the University of Akron and advanced business studies at the University of Michigan.
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