Dyopath
- Service Desk Level 1 Analyst - Monterrey
Service Desk Level 1 Analyst - Monterrey
Engineering · Monterrey, Mexico
Job description
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
At DYOPATH, we’re excited to have been awarded “Great Place to Work” three years in a row! What makes us so great? Our people – we drive DYOPATH’s award-winning culture through our collaboration, innovation, and respect for one another.
We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Work-life balance is vital to our positive culture.
We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH!
We are currently hiring an onsite Service Desk Level 1 Analyst in Monterrey, MX!
What is the location, shift, and pay?
- Onsite: Alfonso Reyes, 64920 Monterrey
- Pay: 16,500 - 17,000 pesos monthly (before taxes)
- Shift: 5:30am - 3:30pm CST, Monday - Friday
Essential Functions
- Providing exceptional phone and email support to our customers experiencing IT-related issues and services
- Ensuring excellent service standards and maintaining high customer satisfaction
- Performing end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (ie, printers/copiers, etc.), and initial triage for client network environments
- Using Active Directory administration
- Analyzing and recommending alternative solutions to meet the customer needs
- Mobile Phone Support
Qualifications and Requirements:
- Advanced English Skills - oral and written
- Experience supporting and administration of VPN clients
- Excellent customer service skills
- Windows 10 and Office 365 troubleshooting
- Basic understanding of SharePoint
- Experience using ticketing software such as ServiceNow, Cherwell, or Remedy
- High school diploma, college graduates preferred
Our comprehensive benefits package:
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium – 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
Don't hesitate – this position won't be available long! Join our creative and innovative team. Apply today!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.