Manu Rana

Manu Rana has a diverse work experience spanning over several industries. Manu is currently working as a Customer Success Specialist at EC-Council, a role they started in October 2022. Prior to that, Manu worked at Apollo Hospitals Enterprises Limited from March 2020 to October 2022, where they were the Manager - Service Excellence.

Before their role in the healthcare industry, Manu gained experience in the aviation sector. Manu worked at IndiGo (InterGlobe Aviation Ltd) as an Auditor - Crew Performance from June 2019 to March 2020. Prior to that, they held the position of Deputy Manager - CRM at DLF Home Developers Ltd. from January 2016 to September 2016.

Manu's career in the aviation industry began at Indigo Airlines, where they held various roles starting from July 2009 to December 2015. Manu started as a Cabin Crew member and later transitioned into the role of Performance Enhancement Executive.

Before joining Indigo Airlines, Manu worked as a Cabin Crew member at Jet Airways from May 2008 to June 2009 and at Go Air from October 2007 to May 2008. Prior to that, they served as a Cabin Crew member at Paramount Airways from December 2005 to September 2007.

Overall, Manu Rana has extensive experience in customer service, performance auditing, and service excellence in both the healthcare and aviation industries.

Manu Rana has a Bachelor of Arts (BA) degree from Monad University. They also completed a Post Graduate Diploma in Business Analytics from the Institute of Management Technology, Dubai. Currently, Manu is pursuing a Post Graduate Certificate Programme in Strategic Human Resource Management from the Indian Institute of Management Nagpur, specializing in Human Resources Management and Services.

In addition to their formal education, Manu Rana has obtained several certifications. They received a Lean Six Sigma Green Belt and Lean Six Sigma Yellow Belt from Benchmark Six Sigma in May 2019. In February 2015, Manu completed the Aviation Internal Auditor Course from Indigo Airlines.