Electronics Quality Technician

Customer Service · Louisville, United States

Job description

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 5500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

Position Overview

The role of the Electronics Quality Technician is an experienced electronics professional with a high level of attention to detail, effective communication skills and experience with quality programs. Candidates will be responsible for conducting audits in a variety of departments within the electronics-processing center; collecting data and providing reports with the audit data in order to support the Operations’ goal of delivering a high value device to customers. This position works independently with general supervision but will be interacting with a variety of staff within the operation.

Key Responsibilities

  • Conduct and report internal audits and evaluations
  • Responsible for ensuring quality products are delivered to customers
  • Responsible for daily testing of high value certified devices
  • Responsible for accurately logging audit findings into a database
  • Exercise independent judgment based on company standards, understand the decisions that have a high impact on the organization and customers
  • Performs all inspection, diagnosis, and activities in compliance with standard procedures, operating manuals, and manufacturer’s specifications.
  • Perform functionality testing of a wide range of products utilizing existing facilities and resources
  • Must be able to exercise judgment to ensure all final inspections meet ecoATM/Gazelle’s requirements and expectations
  • Implement and improve quality control operating procedures
  • Maintains a clean, organized and safe work environment. Assures that all tools are accounted and cared for, and can be used safely.
  • Regularly communicates problems and improvement opportunities to immediate supervisor and other members of the leadership team
  • Performs other duties as assigned that support the overall objective of the position.

Education & Experience

  • High School diploma or equivalent required
  • Previous Quality Control process experience required
  • Ability to fluently read, write and speak English
  • Advanced knowledge of high-end smartphone generations and models
  • Expert at device navigation, including advanced knowledge of settings and features
  • Previous processing experience preferred
  • Technician knowledge, including use of tools and test equipment
  • Ability to work in a fast paced environment
  • Ability to follow directions and specific process steps to ensure quality workmanship
  • Excellent communication and organizational skills
  • Ability to work a flexible schedule including nights and weekends
  • Ability to use a computer/smartphone for company emails
  • Ability to learn quickly with on-the-job training

Knowledge, Skills & Abilities

  • Must be competent and experienced in using a computer and entering detailed data
  • Dependable, trustworthy and able to work well within a team environment

Physical Requirements

Ability to frequently read fine print, inspect product, differentiate fine details, and repeatedly manipulate small electronic devices. Repetitive manipulation of objects, tools, or controls. Regularly operate a computer at a standing workstation, using a keyboard, mouse and scanner. Frequently positioning of oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch) to perform work tasks. May need to move boxes weighing up to 40 lbs. and occasionally up to 70lbs a distance of up to 50 feet. Frequent use of hands to sort & package material. With assistance, may need to operate pushcarts weighing up to 3000 lbs. across a concrete surface. Routinely communicate and exchange information with co-workers and other individuals in person or electronically.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Location: 

Louisville, KY

Hourly Pay Rate:

$18.00 - $22.00/hr 

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

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