A Visionary In Delighting Customers Chand Itagi

Chand Itagi is a visionary in delighting customers, with a wealth of experience in various roles across different companies. Chand'swork experience began in 1999, where they started their career as a Sales Marketing Officer for Pegasus, specializing in concept selling of credit cards. Chand quickly excelled in this role, selling 67 HSBC credit cards in their first month and earning a monthly bonus of 150%.

From there, they transitioned into the technology industry, working as a Project Delivery Manager for Datatalk Services Pvt. Ltd. from 1999 to 2003. This role allowed him to develop their technical and non-technical skills.

In 2003, Chand joined Convergys as a Technical Support lead for Microsoft Customer Central Operations. Chand held this position until 2005, when they took on the role of Country Head for Technology and Operations at Step 9. During their time at Step 9, they led the delivery of a $10 million budget captive unit and achieved a 25% cost optimization through the in-house transition of product development.

In 2008, Chand joined redBus as a Business Process Reengineer consultant. Here, they established a customer care process for the redBus portal, implementing technology solutions and standardized best practices. This resulted in a 15% reduction in operations cost and improved ticketing process efficiency.

Continuing their successful career, Chand joined Xerox in 2008 as a Strategic Business Unit Head. Chand directed the health care insurance process, improving service across 10 locations and 800+ people while achieving a 2% year-on-year profit margin growth. Chand also implemented RPA automation, resulting in 150 FTE savings in the Mailroom process.

In 2011, Chand transitioned into a System Development Manager role in BPS technology at Xerox, supervising a $20 million product portfolio and achieving consolidation and rationalization of complex products. Chand also built a vendor portal for accounts payable processes in-house.

From 2014 to 2015, Chand served as a Program Delivery Manager in BPS Technology at Xerox, handling a technology portfolio of $30 million and delivering BPS-centric technology solutions for the commercial business sector.

In 2017, Chand worked as an individual contractor, first as a Technology Consultant, building RPA implementation roadmaps, best practices, and a change management framework. Chand then became an RPA consultant for Tylark Corporation, implementing end-to-end automation solutions in the finance and accounting domain and achieving significant savings.

Most recently, Chand joined EdCast in 2018 as the Vice President of Customer Success, leading the client service function and focused on delivering excellence and driving business growth. Chand is responsible for solving complex customer, operational, and business problems and building value for EdCast.

Throughout their career, Chand Itagi has consistently demonstrated their ability to understand and meet customer needs while driving business growth and delivering exceptional results. Chand'sdiverse experience and expertise make him an invaluable asset in delighting customers and achieving success.

Chand Itagi's education history starts in 1995 when they attended APTECH and obtained a Higher Diploma in Computer Software Engineering. Chand then pursued further education at the University of Wales from 2007 to 2008, where they obtained an MBA in Finance. In addition to their formal education, Itagi has also achieved certification as a six sigma black belt from the BUSINESS EXCELLENCE INSTITUTE PRIVATE LIMTED, although the specific month and year of obtaining this certification are not provided.