Susan Layman is an accomplished Senior Program Manager at Edifecs, specializing in Risk Adjustment platforms and services. With extensive experience in the healthcare sector, previous roles include Implementation Manager and Customer Success Manager at Reveleer, where Susan led various projects and enhancements for SaaS products. As Client Services Director at ionHealthcare, expertise in Medicare and Medicaid was developed, while earlier positions at Verscend and Anthem further solidified knowledge in client services and compliance metrics. A proven leader in process improvement and client relations, Susan's career began as an Organizational Development Consultant at the City of Tallahassee, complemented by educational credentials in International Relations from Florida State University and Marshall University.
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