Omar Valdivia

Omar Valdivia is an experienced professional in workforce management and planning, currently serving as the Workforce Management and Planning Manager at eDreams ODIGEO since April 2024. Prior roles include WFM Site Manager at Majorel Iberia & LatAm, where Omar led staffing frameworks and a team of schedulers, and Contact Center Support Manager at Carglass® España, focusing on KPIs and operational management. Omar's career also encompasses roles in planning and management at emergia, Citi, and Telisimo International, where significant contributions were made to staffing and forecasting processes. Educational qualifications include various leadership and business development certifications, complemented by a Master in 3D animation and a degree in Graphic Design.