Erica Ayumi

Erica Ayumi is a seasoned professional with extensive experience in business management and customer success at Eduzz since February 2019, where roles have included Gerente de unidade de negócios, Gerente de experiência do cliente, and Gerente de projetos - Gamificação. In these positions, Erica has excelled in managing high-profile client accounts, leading multidisciplinary teams, and enhancing customer journey and operational efficiency. Prior to Eduzz, Erica worked as a freelancer in audiovisual project production and coordination, and held an internship in finance at IBM. Erica holds an MBA in Gestão da Experiência do Consumidor from ESPM and a Bachelor’s degree in Business Administration from ESAMC, further complemented by studies at FECAP.