Sam Kale

Sam Kale has extensive experience in information technology and operations management, particularly in the service desk and call center environments. As the Director of Information Technology for Service Desk Operations at Edward Jones, and previously as the Managing Director of Service Center Operations at Benefitfocus, Sam has demonstrated strong leadership skills. Prior roles at American Express include Director of Capacity Planning for Centralized Call Management, Director of Operations for Home-Based Servicing, and various managerial positions in workforce planning and operations from 2005 to 2014. Additionally, Sam has a background as a consultant at TRANSTECH MANAGEMENT, INC. and as an Industrial Engineer.