Chris McGrath

Chris McGrath has a diverse work experience spanning over two decades. Chris has held various roles in companies like eGain Corporation, Virgin Media O2, Virgin Media, and Telewest Broadband.

At eGain Corporation, they have worked as a Customer Success Manager since November 2021.

At Virgin Media O2, they served as a Technical Delivery Lead in the Digital Technology department. Chris developed a chatbot that improved web containment rates by 15%, reduced contacts by 30-40%, and increased conversation volume by 58%. Chris also identified, designed, and implemented multiple enhancements for better customer experience. Chris'stenure at Virgin Media O2 lasted from February 2021 to November 2021.

At Virgin Media, Chris held multiple roles. As a Technology & Service Manager in the Digital Channel department, they were responsible for maintaining and delivering technology platforms for digital contact channels. Chris served in this role from January 2018 to February 2021.

As a Channel Development Manager at Virgin Media from June 2011 to June 2018, Chris led the introduction of Live Web Chat across various websites to enhance customer experience and improve query handling efficiency.

Prior to that, they worked as a Self Care Adoption Manager, driving awareness and usage of self-service functionality. Chris also served as a Senior Project Manager, delivering business improvement projects and implementing new products. Additionally, Chris was a Credit Services Manager, overseeing a team and representing Credit Services on change projects. Chris'stenure at Virgin Media lasted from June 2004 to August 2010.

Before joining Virgin Media, Chris worked at Telewest Broadband as a Team Manager. Chris managed a team of 10-15 individuals, improving their performance and achieving remarkable results. Chris'stenure at Telewest Broadband lasted from 2000 to 2003.

Chris McGrath completed their Bachelor of Arts (Hons) degree in Applied Social Science from the University of Lincolnshire & Humberside between 1993 and 1996. Prior to that, they pursued their A levels in History, Politics, English, and General Studies at Solihull Sixth Form College from 1990 to 1993. Chris attended St Peter's School from 1985 to 1990, but no specific degree or field of study is mentioned for this period.