Karen Anne Esmeralda

Karen Anne Esmeralda is an experienced professional with a strong background in customer service and billing. Currently serving as the Invoicing/Billing and Collections Team Lead at ekar since December 2016, Karen has a track record of investigating and generating invoices, as well as resolving customer billing issues. Previously, Karen worked as a Senior Customer Service Executive, providing support to customers through various channels. Prior to ekar, Karen gained valuable experience as a Customer Service and Sales Executive at Netvision Information Technology LLC and as a Customer Service Representative at Focus Direct Inc. Karen holds a Bachelor's degree in Secondary Education with a focus on Physical Sciences from Carlos Hilado Memorial State College, earned between 2007 and 2011.