Erin Washburn

Erin Washburn has held various roles in call center operations and customer support throughout their career. Erin most recently worked as the Director of Call Center Operations at Electronic Payments, Inc. starting in June 2018. Prior to that, they worked at ExamSoft as the Director of Customer Support from May 2015 to June 2018, where they were responsible for managing technical support teams and implementing call center processes. Erin also worked as a Software Operations Manager at ExamSoft from May 2012 to May 2015. Earlier in their career, they held managerial positions at Hostway Corporation, including Manager of Training, Quality, and Retention from October 2010 to May 2012, and Manager of Customer Service from June 2003 to October 2010. Erin played a key role in establishing a Global Quality Assurance Program and managing the training and communications portal during their time at Hostway Corporation.

Erin Washburn attended Palm Beach Community College from 2003 to 2005. No specific degree or field of study was mentioned.