Amr Helmy

Head Of Customer Excellence at Emaar Misr

Amr Helmy has a diverse work experience that showcases their expertise in customer experience and relations. Amr currently holds the position of Chief Customer Experience Officer at Hyde Park Developments. Prior to this, they worked at Emaar Misr, where they served as the Head of Customer Excellence and later as the Head of Customer Experience. Before that, they held the role of Clients Relations Director at Palm Hills Developments, where they managed customer interactions and led financial negotiations with key clients. Amr also has experience as the Customer Care & Investors Relations Director at Amer Group and as the Banking Service - Senior Service Projects Manager at Abu Dahabi Islamic Bank. Additionally, they have worked as the Customer Care Manager at Emaar Misr, the Assistant Customer Care Manager at OSN, and the Quality Control Supervisor at Vodafone. Throughout their career, they have successfully implemented customer service strategies, managed project delivery, and ensured the quality of service provided by different organizations.

Amr Helmy attended Helwan University Cairo from 1996 to 1999, where they obtained a Bachelor's degree in Law.

Links

Previous companies

Vodafone logo
Amer Group logo

Timeline

  • Head Of Customer Excellence

    July, 2019 - present

  • Head Of Customer Experience- Emaar Misr

    August, 2022

  • Customer Care Manager

    March, 2006