Joe Schaefer

Joe Schaefer is an experienced professional in customer success and relationship management, currently serving as the Director of Customer Success at eMaint since July 2014. In this role, Joe implements strategic customer initiatives, enhances renewal rates, and fosters revenue growth through advocacy and product adoption. Additionally, Joe supports onboarding processes and collaborates with various cross-functional teams to drive customer satisfaction. Previously, Joe held positions as a Customer Success Manager and Customer Support Specialist at eMaint, contributing to customer engagement and support. Prior experience includes roles as a Relationship Lender and Loan Officer at TCF Bank, where Joe effectively managed client relations and assessed financial risks. Joe holds a Bachelor of Science in Entrepreneurship from St. Cloud State University's Herberger Business School.