Amanda Calabrese

Amanda Calabrese has a diverse work experience in various customer service and training roles. Amanda started their career in 2001 as an Instructional Design and Training Specialist at HTMT and worked there until 2005. Amanda then joined JVC in 2007 as a Training and Quality Assurance Supervisor, where they managed customer satisfaction, implemented customer service support strategies, and developed process improvement plans. Amanda also served as a project manager for transitioning and integrating KENWOOD technical support in-house. In 2012, Amanda joined Aspen Dental Management, Inc. (ADMI) as a Patient Satisfaction Specialist, focusing on improving patient experience and satisfaction. Amanda later joined Advantage Care Physicians New York in 2017 as a Quality & Training Leader for the Access Center. Currently, Amanda is working at EmblemHealth as the Lead Customer Service Training.

Amanda Calabrese completed their Bachelor of Business Administration (B.B.A.) degree from St. Paul College from 2000 to 2002. Prior to that, they obtained a degree in BS Speech Pathology from the University of the Philippines, attending from 1995 to 1997. In addition, Amanda has acquired certifications in Epic and Epic Patient Access Curriculum, without specifying the exact dates.