Account Manager - Personal Lines

Our client, a leading insurance provider, is looking for an Insurance Account Manager for Personal Lines.

Summary

Maintains and increases existing accounts by cultivating client relationships and meeting their insurance needs. Assesses insurance needs (personal risk exposures including home, auto, life, flood, marine, and umbrella liability) and recommends appropriate coverage to address the risks.

Essential Duties and Responsibilities include the following.

Serves as direct point of contact to handle client issues, concerns and provides appropriate solutions and alternatives to ensure “one call resolution”.

Generates cross sales, closes inbound leads and asks for referrals to grow agency’s client base.

Maintains client retention by researching and resolving problems, reviewing accounts regularly with clients, and recommending coverage enhancements or modifications to better protect clients and their assets.

Maintains and grows knowledge in all personal lines of insurance including but not limited to, home, auto, flood and umbrella insurance.

Prepares and processes quotes, applications, endorsements, payments, and inquiries in line with company and carrier policies and procedures.

Assesses client needs and reviews renewals annually, identifying coverage gaps to mitigate client’s risk exposure.

Responds to client inquires and requests related to insurance products promptly.

Researches and resolves complex customer service issues, making recommendations to place coverage.

Determines client needs by analyzing current coverages and ascertaining long-term needs and potential coverage gaps.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Continuous Learning- Assesses own strengths and weaknesses; Pursues training and development opportunities; Seeks feedback to improve performance; Shares expertise with others; Strives to continuously build knowledge and skills

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates Degree or equivalent from two-year college; or equivalent related work experience; or equivalent combination of education and related experience. Working knowledge of personal lines insurance, rates, markets and applicable insurance laws/regulations.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of desktop insurance rating software and Microsoft Office Suite, including Word and Excel.  Knowledge of desktop computers, ability to navigate software by demonstrating proficient Computer Skills.

Certificates, Licenses, Registrations

Active and valid Property and Casual Insurance License

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.