Tim Nagel

Tim Nagel serves as the Head of Service Desk at Yomly since October 2022, bringing extensive experience in IT service management. Previously, Tim held the role of Service Delivery Manager at Digital14 UAE and DarkMatter LLC, focusing on service desk operations. Tim's earlier positions include responsibilities at ADIDAS EMERGING MARKETS FZE and FirstBIT Technologies, where skills in IT management and customer support were honed. Tim’s career began at IBM, working as a consultant in project management, and continued at Lufthansa Systems, where duties ranged from IT technician to supervisor roles in service desk operations. Tim's expertise encompasses project coordination, incident management, and process optimization within various high-demand industries, particularly aviation, banking, and travel.