Susan Osborne

Susan Osborne is an experienced professional in customer experience design and management, currently serving as a CX Design lead at Irish Life Corporate Business since November 2020. Previously, Susan held a similar position at Bank of Ireland from March 2017 to November 2020, focusing on customer-centric transformation programs. Earlier roles include a consultancy position at a Life Science Company, where a customer experience training module was developed, and consulting for Vodafone to create an organization-wide customer experience plan. Susan's extensive career at Bank of Ireland spanned from 1986 to 2012, covering various roles in customer strategy, research, customer proposition, and marketing management. Educational qualifications include a Master’s degree in Business Administration from Trinity College Dublin and a Diploma in Business Studies/Banking from the University of Limerick.