Director, Saas Hosting And Site Reliability

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Wakefield, Massachusetts with offices across the United States, Europe, and Asia.

Position Overview: Reporting into the VP, Technology, the Director, Hosting Operations is responsible for guiding and directing the hosting operations team to streamline hosting operations, ensure the effectiveness and the efficiency of delivery and production support, and provide reliability, availability, security, scalability, performance, and regulatory compliance of endpoint delivery and hosting environments.

Responsibilities:

• Manage a team of SRE, DevOps, and Data Ops engineers, build, develop, retain, and motivate a high-performing team
• Oversee all aspects of hosting operations to support product delivery and hosting
• Create overall strategy and execution plan for hosting operations
• Collaborate with other teams to build and improve infrastructure and tooling and adopt and tune best practices to ensure reliability, availability, security, scalability, performance, and regulatory compliance
• Establish and enforce policies, guidelines, and best practices in every aspect of hosting operations to streamline product delivery and support processes
• Support other departments such as sales, marketing, operation and serve as the escalation point for all hosting operation related issues
• Assist with the internal and client auditing and compliance certification efforts such as for SOC 2 and ISO
• Manage budgets, plan resources, and maximize ROI for hosting operations
• Perform other related duties as required

Education:

• Bachelor's degree in Computer Science, Software Engineering or equivalent and/or appropriate experience.

Experience:

• 10+ years of experience in software engineering and operations
• 6+ years of experience in team supervision with progression in team size and responsibility level
• Demonstrated leadership in managing global teams and building cohesive organization
• Proven track record in delivery and maintenance of highly reliable, available, secure, scalable, performant, and regulation-compliant product delivery and hosting environments, both on-prem and in cloud.
• SME-level understanding of technologies and principles in infrastructure, DevOps, Data Ops, SRE, and InfoSec
• Strong expertise in SOC 2 and ISO certification

Skills:

• Exceptional strategically thinking, problem-solving, and decision-making skills, and fast learning capability
• Ability to motivate people, instill accountability, and achieve results
• Ability to thrive in fast-paced and rapidly changing environment
• Excellent communication, presentation, and facilitation skills
• Excellent time management and organizational skills
• Highly focused, creative, industrious, and passionate.