Daniel Backlund

Daniel Backlund is a seasoned professional with extensive experience in operational services, customer service, and management across various financial institutions and hospitality. Currently serving as the Head of Operational Services at Enity Bank Group since February 2023, Daniel oversees operations for the Nordic regions, focusing on customer satisfaction, product development, and KPIs. Previous roles include Head of Nordic Customer Service, Head of Credit Operations at Nordnet Bank AB, and Head of Collections at BNP Paribas Personal Finance. Daniel has also held several managerial positions at Nordax Bank AB and has a foundational background in customer service from earlier roles in the hospitality sector. Daniel holds an associate's degree in Tourism and Travel from Hove College in the United Kingdom.