Karen Liboon

Karen Liboon has a diverse work experience spanning multiple industries. Karen currently holds the role of Manager, Service Desk Operations at Enterprise Integration, a position they have held since January 2023. Prior to this, they served as a Service Desk Team Lead at the same company from January 2022 to January 2023. Karen also worked as a Consultant at Mission Federal Credit Union from June 2021 to January 2022 and as a Benefits Specialist at Willis Towers Watson from October 2020 to June 2021. Before that, they held various roles at Fujitsu, including Quality Assurance Team Lead from February 2018 to January 2020 and Sr. Quality Assurance Analyst from August 2017 to February 2018. Karen also gained experience in quality assurance as a Quality Assurance Analyst at Stefanini North America and APAC from April 2015 to August 2017. Karen began their career as a Customer Sales Representative at TeleTech in January 2010 and later worked as a Customer Account Executive at Transcom from January 2011 to January 2012. At Transcom, Karen also held roles as a Process Improvement Analyst and Quality Excellence and Analytics Specialist, where they were responsible for monitoring transactions, setting improvement programs, and reporting quality scoring.

Karen Liboon obtained a Bachelor's degree in Information Technology from Iloilo Doctor's College, where they studied from 2008 to 2011. Prior to that, they attended the same college from 2004 to 2008, studying Dentistry. Their high school education was completed at Assumption Iloilo from 2000 to 2004. In addition to their formal education, Karen has obtained several certifications in IT service management from LinkedIn, including "Improve Your ITIL® Skills," "Putting ITIL® into Practice: DevOps for ITIL® Practitioners," "Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts," "Putting ITIL® into Practice: Problem Management Techniques," and "Intro to Service Management with ITIL® 4." Their most recent certification was earned in June 2023.