Customer Enablement Manager

Envisio Solutions is a leading provider of strategic planning and performance management software, helping organizations turn their visions into reality. We empower leaders to execute their strategies, align their teams, and achieve their goals with confidence. Our commitment to innovation and customer success drives everything we do.

About this role

We are seeking a dynamic and experienced Customer Enablement Manager to join our Customer Success team. In this role, you will be responsible for designing, implementing, and managing programs that empower our customers to maximize the value of Envisio’s solutions. You will work closely with our VP, Customer Success to ensure our customers and CS team members are equipped with the knowledge, tools, and resources they need to succeed.

Key Responsibilities

• Develop and execute comprehensive customer enablement programs, including:

• New customer onboarding
• Envisio Academy virtual customer training and ongoing education (including development of courses and certification programs)
• Regular customer communications to share news, events, and product updates
• Co-host Product Spotlight and other customer-facing webinars to drive adoption and engagement within our customer base

• Work both within Customer Success and cross-functionally with our Sales, Marketing, and Product teams to create and deliver effective enablement content and resources.
• Support the Customer Success organization during new product releases by working directly with our Product and Product Marketing teams
• Contribute to Product roadmap and prioritization, acting as the “voice of the customer”
• Monitor and evaluate the effectiveness of enablement programs through metrics and feedback, continuously refining and improving them.
• Develop and drive our customer community, serving as a trusted advisor to customers and helping them leverage Envisio’s solutions
• Work closely with the VP, Customer Success to own our customer advisory panel, to build and maintain strong relationships with key customer stakeholders, ensuring high levels of customer satisfaction and engagement.
• Stay up-to-date with industry trends and best practices in customer enablement, strategic planning, and performance management, incorporating relevant insights into Envisio’s enablement strategy.
• Support the VP of Customer Success in developing and executing the overall customer success strategy.

Key Performance Indicators

• Customer training attendance and content engagement
• Community & advisory panel engagement
• CS Team use of content

About YouYou’re a proactive team player with a passion for customer success. You’re empathetic and customer-centric, always putting the needs and success of the customer first, and love thinking creatively about customer engagement and adoption. You have exceptional communication skills and a distinct ability to distill complex information into easily digestible content. You thrive in a collaborative environment, working seamlessly with cross-functional teams to deliver outstanding results. Your natural curiosity drives you to stay ahead of industry trends and continuously seek ways to improve customer enablement programs. Your strong project management skills and attention to detail ensure that initiatives are executed flawlessly. You have a passion and interest in public service and our local government customers. Above all, you are dedicated to empowering customers to achieve their goals and realize the full potential of Envisio’s solutions.

Qualifications

• 5+ years of experience in customer enablement, customer success, or a related field within a SaaS or technology company.
• Proven track record of designing and implementing successful customer enablement programs, specifically:

• Proficiency recording engaging video tutorials
• Experience managing a customer community

• Experience curating all “voice of the customer” input from across the CS team into one collective voice
• Exceptional communication and presentation skills, with the ability to convey complex information clearly and effectively.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously.
• Ability to work collaboratively with cross-functional teams and build strong relationships with customers.
• Passion for helping customers succeed and a customer-centric mindset.
• Passion for public service, the public sector, and helping to solve the challenges local governments face.

Hiring Process1. Initial screening interview
2. Hiring Manager interview
3. Day in the life interviews with team mates, mock presentation, and executive meeting

**Why Envisio?**We are leaders in our market and are driven by a passion for strengthening democracy by helping public agencies to build more trust by being more transparent.

In addition to a competitive salary, we offer the following benefits:

• Stock Options
• 4 weeks paid vacation
• Extended health, dental and vision care
• Personal and health spending accounts