Sharon Campbell

Sharon Campbell is an experienced professional in the customer service and operations management sectors, currently serving as a Senior Contact Center Manager at Epiq since December 2016. Previously, Sharon held the position of Senior Operations Manager at Alorica from January 2010 to June 2016, where responsibilities included managing operational performance, overseeing six managers and 750 associates, and influencing departmental strategy. Sharon has also worked as a Shift Manager and engaged in coaching and performance tracking. Earlier roles include providing customer support at FANATICS and serving as a Customer Care Specialist at AT&T, where exceptional customer service and issue resolution were priorities.