Carrie Donovan

Carrie Donovan is a seasoned Salesforce Solution Architect at Escapist Reality since October 2018, specializing in Salesforce Sales, Service, and Experience Cloud implementations and optimizations. Previous experience at Martin's Point Health Care spans over a decade, where Carrie served as a Business & Systems Analyst III, managing Salesforce CRM system configuration and user engagement for nearly 200 users. Roles also included Business Application Project Manager, where Carrie implemented various applications on the Salesforce Platform, and managed Enrollment, Member Services, and Grievances & Appeals teams in Medicare Operations. Carrie's career began as a Sales Representative and Salesforce CRM Super User, rapidly advancing to Sales Team Lead, Supervisor, and Sales Operations Manager. Educational qualifications include a Graduate Certificate in Information Technology from Walden University and a Bachelor's of Business Administration with a focus on Marketing, International Business, and Philosophy from Saint Joseph's College. Additional training includes certification from Trailhead by Salesforce.