Jason Clarke

Manager, Technical Services & Deployments at eSentire

Jason Clarke has a diverse work experience spanning different industries. Jason started their career in 2001 as an IT Analyst at the Canada Revenue Agency, where they coordinated technical training and resolved troubleshooting tickets. In 2004, they worked as an Installation Technician at Home Theatre Excellence. Jason joined Research In Motion in 2006 and held various roles, including BlackBerry System Support and Technical Lead Analyst. During their time at Research In Motion, they contributed to improving technical proficiency and efficiency within the Technical Support teams. In 2015, they became a Support Engineer at Blab.im, where they provided assistance to users and identified bugs and proposed solutions. In 2016, they joined eSentire and took on roles such as SOC Senior Analyst and Manager of Technical Services & Deployments. In these roles, they helped protect businesses against cybersecurity threats and managed deployments. Overall, Jason has a strong background in technical support, cybersecurity, and management.

Jason Clarke completed their education at Mohawk College from 1999 to 2002, earning a diploma in Networking and Hardware. Additionally, they have obtained several certifications, such as "15 Secrets Successful People Know about Time Management (getAbstract Summary)" and "Working with Difficult People" from LinkedIn in June 2022. In May 2022, they obtained the certification "Expert Tips for Answering Common Interview Questions" from LinkedIn. Prior to that, they obtained certifications including "10 Mistakes Leaders Should Avoid," "20 Habits of Executive Leadership," "Customer Service: Call Control Strategies," and "Listening to Customers" from LinkedIn in 2022. In 2020, they obtained the certification "SSCP Cert Prep: The Basics" from LinkedIn. In 2020, they also obtained the certification "Learning Cloud Computing: Cloud Security." In previous years, they obtained certifications including "Communication Foundations (2013)," "Managing a Customer Service Team," "Transitioning from Technical Professional to Manager," "Customer Service Foundations," "Giving and Receiving Feedback," and "Setting Team and Employee Goals" from LinkedIn.

Links

Timeline

  • Manager, Technical Services & Deployments

    October, 2022 - present

  • Team Lead SOC Customer Care

    2018

  • SOC Senior Analyst

    September, 2016

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