ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization. We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization. 

Consulting

Enterprise Software

Professional Services

ESG (Customer Success as a Service®️)

Michael Harnum

Yury Torres

Brittany Bierman

Colby Bock

The Customer Success Team at ESG is dedicated to driving customer retention and reducing churn by delivering tailored Customer Success initiatives. This team combines consultation, process development, and automation to enhance the capabilities of our clients' CS organizations. They work closely with customers to implement and optimize Customer Success programs, ensuring measurable improvements in key metrics and overall customer satisfaction.

Customer Success Team

Sales Team

Customer Success Team

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Team members

Other teams at ESG (Customer Success as a Service®️)

Sales Team