Dakota Brown

Dakota Brown has a diverse work experience in the field of technology. They started their career as a Computer Specialist Intern at Cleveland State Community College, where they gained hands-on experience in troubleshooting and resolving customer issues, as well as improving the functionality and security of computer systems. Dakota then progressed to the role of Computer Specialist Supervisor, where they developed leadership skills by coaching team members and managing department records and expenses.

After their time at Cleveland State Community College, Dakota joined Mike Collins & Associates (MCA) as a Technical Support Representative. In this role, they provided assistance to customers with various technical issues through different channels such as email, live chat, and telephone. They also acted as the first point of contact for incoming service calls and emails, guiding customers through phone hardware and software configurations to maximize service functionality.

Currently, Dakota is working as a Network Engineer at EstesGroup. Their responsibilities in this role are not mentioned, but their tenure at EstesGroup started in 2023, indicating a recent career move.

Dakota Brown completed an Associate of Arts and Sciences (AAS) degree in Computer/Information Technology Administration and Management from Cleveland State Community College. They attended the college from 2018 to 2020. Additionally, Dakota obtained a Systems Administration and Management Certificate from Cleveland State Community College in December 2020. They also obtained a CJIS Level 4 Security Awareness Certification from the Federal Bureau of Investigation (FBI) in January 2022, and a CompTIA A+ certification from CompTIA in February 2021.