The Customer Service and Experience team at Ethiopian Airlines focuses on ensuring a seamless and satisfactory experience for all passengers. This team handles global customer interactions, manages call centers, and oversees ground services, including below-wing operations. Additionally, they coordinate cargo and logistics operations, manage customer experience platforms, support services, and oversee various regional operations to maintain high standards of service and address customer concerns efficiently.
Dawit Dessalegn
Team Leader Cargo & Logistics ...
Elias Teshome Hailem...
Director Ground Services- Belo...
Eskedar Tamrat
Area Manager Botswana
Kostare Boda
Team Leader Customer Experienc...
Michael Yohannes
Director Global Customer Inter...
Rahel Zerihun
Director Global Call Center
Samson Arega
AVP, Customer Service
Tsedenia Tadesse
Area Manager Southern & Wester...
Yassin Ali Fedlu
Manager Global Customer Intera...
Yonas Fekade Shiferr...
Area Manager
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