Ethiopian Airlines (Amharic: የኢትዮጵያ አየር መንገድ), formerly Ethiopian Air Lines and often referred to as simply Ethiopian, is Ethiopia's flag carrier and is wholly owned by the country's government.

Aviation & Aerospace

Ethiopian Airlines

Ethiopian Airlines' headquarters in Addis Ababa, Ethiopia

Mesfin Tasew Bekele

Lemma Yadecha

Daniel Demeke

Adamu Tadele

Yoseph Hailu

Getinet Tadesse

The Sales and Marketing team at Ethiopian Airlines is responsible for developing and executing strategies to promote the airline's services and enhance customer engagement. This includes managing both digital and traditional marketing initiatives, driving sales through various regional teams, and overseeing ancillary sales and business development. By leveraging data analytics and fostering partnerships, the team aims to maximize revenue and strengthen Ethiopian Airlines' market presence globally.

Sales and Marketing

The Leadership Team at Ethiopian Airlines is responsible for steering the strategic direction and overall operations of the airline. This team, comprising senior executives such as the CEO and various VPs across key departments, focuses on strategic planning, marketing, commercial operations, digital sales, and infrastructure management. They ensure the alignment of the airline's objectives with its long-term goals and governmental expectations, driving growth and efficiency within the organization.

Leadership Team

The Technical Engineering team at Ethiopian Airlines is responsible for ensuring the reliability and safety of the airline’s systems and technologies. This includes managing aircraft systems, developing software solutions, providing technical support, and overseeing cybersecurity measures. The team collaborates on system design and delivery, ensuring that all technical aspects of operations align with industry standards and regulatory requirements.

Technical Engineering

The Information Technology team at Ethiopian Airlines is responsible for maintaining and enhancing the airline's technology infrastructure to support operations and improve customer experiences. This includes developing and managing digital products, ensuring IT security, providing technical support, and overseeing global customer interaction systems. The team collaborates to implement innovative solutions that streamline processes and drive efficiency within the organization.

Information Technology

The Customer Support and Experience team at Ethiopian Airlines is dedicated to enhancing passenger satisfaction through efficient service and effective communication. This team manages global call centers, oversees customer interactions, and ensures seamless experiences in ticketing and support services, all while leveraging CRM platforms to continuously improve engagement with travelers. Their goal is to provide exceptional service that reflects the airline's commitment to quality and customer care.

Customer Support and Experience

The Aviation Operations team at Ethiopian Airlines is responsible for ensuring the safe, efficient, and timely operation of all flight and ground services. This includes overseeing aircraft maintenance, managing flight operations, coordinating cargo and logistics, and optimizing below-wing operations to enhance overall performance and customer satisfaction. The team plays a critical role in maintaining the airline's high standards of safety and service excellence.

Ethiopian Airlines

Org chart

Teams

Sales and Marketing

Leadership Team

Technical Engineering

Information Technology

Customer Support and Experience

Aviation Operations

Offices

Ethiopian Airlines

Org chart

Teams

Sales and Marketing

Leadership Team

Technical Engineering

Information Technology

Customer Support and Experience

Aviation Operations

Offices

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