Pankit Parikh

Pankit Parikh has a diverse work experience spanning various roles and industries. Pankit is currently the Head of Customer Success & Sales Enablement at EvaBot since October 2021. Prior to this, they served as a Senior Manager of Operations & Customer Success at infoAnalytica, Inc. from November 2019 to October 2021. During their time there, they achieved a net profit rate exceeding 97% for three consecutive quarters and managed $2.5mm in ARR while overseeing 27 strategic enterprise accounts.

Before their role at infoAnalytica, Pankit worked at TTEC from 2013 to 2019, where they held various positions such as Manager of Customer Experience, Operations Team Lead, Performance Coach/Mentor, and Customer Care Representative. In these roles, they demonstrated their ability to formulate strategies to improve departmental performance, solve production and service delivery challenges, and mentor and coach employees.

Prior to TTEC, Pankit was an Inside Sales Representative at Etech Global Services in 2011, where they answered customer inquiries, determined needs, and utilized CRM software effectively. Pankit also gained experience as a Program Coordinator Intern at VAYAM Archery, where they were involved in various functions of the organization.

Overall, Pankit Parikh has a strong background in customer success, operations management, sales, and coaching/mentoring, with a proven track record of achieving results and driving profitability.

Pankit Parikh's education history is as follows:

Pankit Parikh obtained a Licentiate degree in the Russian Language Elementary Course from Gujarat Vidyapith, Ahmedabad in the year 2017-2018.

Prior to that, Pankit Parikh completed a High School Diploma in Mechanical Engineering from Gujarat Technological University (GTU), although the specific start and end years are unknown.

In 2022-2023, Pankit Parikh is expected to pursue a degree in Social Psychology at Wesleyan University.

During the same period, Pankit Parikh is also expected to pursue a Personal Development degree, specializing in The Arts and Science of Relationships: Understanding Human Needs, from the University of Toronto.

Apart from formal education, Pankit Parikh has obtained various certifications. These include a Master in Microsoft Power BI Desktop & Services from Udemy in September 2021, a Lean Six Sigma Green Belt Certification from TTEC in April 2019, and recognition as a Top Trainee, Employee of the Year (Nominee), and Agent of the Year (Nominee) from TTEC in different years.