Patrick Feehan

Patrick Feehan started their work experience in 2008 at YMCA Camp Ockanickon, Inc., where they worked as a Recreational Specialist, Challenge Course Facilitator, and After School Counselor for four summers. Patrick gained valuable experience working with children, helping them solve problems and facilitating team-building activities.

In 2014, Patrick joined MakerBot® as a Customer Support Expert. Patrick interacted directly with customers over the phone and email, ensuring a positive experience. Patrick used software like Salesforce, Authorize, and Magento to assist customers with device registration, order status, and answering questions related to 3D printing.

In 2016, Patrick moved to Mack Weldon and initially worked as a Customer Service Representative, providing email support to customers and focusing on delivering a one-touch customer-first experience. After a year, they were promoted to Customer Service Manager. In this role, they managed a team of 4 internal agents and a third-party team of up to 12 agents. Patrick instituted a one-on-one feedback process for support tickets, led team meetings, and focused on developing their team members' skills.

In 2021, Patrick joined EVERFI as a Customer Support Analyst, where they currently work.

Patrick Feehan completed their high school education at Springfield Township High School from 2005 to 2009, earning a High School Diploma. Afterward, they attended Penn State University from 2009 to 2013, where they obtained a Bachelor of Arts (B.A.) degree in English. In addition to their formal education, Patrick has obtained several certifications from LinkedIn, including "Interaction Design for the Web," "UX Research: Going Guerrilla," "Design Thinking: Implementing the Process," "Design Thinking: Understanding the Process," "Getting Started in User Experience," and "UX Foundations: Research" in 2021.