IT Support Technician

A bit about us

Everflow is one of the fastest growing companies in Europe, according to the Financial Times having placed 51st and 3rd in the last three years of their annual Fastest 1000 growing companies ranking. We’re reached a turnover of circa £154m in our eighth full year of trading, a growth of circa 33% on FY23.

We are a tech-enabled utility company, pioneering the way to a multi-utility future for SME businesses.

Our what is to make utilities simple for businesses.

Our why is so that brokers and businesses can spend more time, growing their businesses, reducing wastage and saving the planet.

We are doing this through:

1. Bringing the highest value to the broker market by making the best sales platform for selling multi-utilities.
2. Providing greener and more transparent utilities.
3. Providing an automated digital-first experience
4. Making it easy for businesses to engage with reducing their utility consumption.
5. Investing in people, creating great jobs that people love. We really do put people ahead of profits in our decision making.

Our business goals

Long term

• Over 5,000,000 utility services being delivered globally on our tech platform by Everflow and our other retailer customers.
• Help our customers reduce the environmental impact of their utility usage by 25%
• Gaining and maintaining +70 employee NPS

Five-year targets

• Near-automated retailer (>10,000 supplies/operational employee)

• Offer 4 different utilities (> 30% of customers with 2+ utilities from us)

• Market-leading environmental offering (10% of SME customer uptake)

• Launch into other geographies (2+ other countries)

• Top 30 large-sized employers in the UK (b.co.uk Best Companies ranking)

What you’ll be doing

Responsible for supporting the Company’s IT provision (infrastructure, hardware, software, licensing, telephony and systems) and supporting all areas of the company in gaining the maximum benefit from this, whilst ensuring that workload is effectively managed, and relevant issues are promptly reported. Duties include:

• Manage helpdesk tickets, providing timely support and coordinating with team members and third parties. You will also be required to visit and support to satellite offices when needed.
• Ensure effective system backups, maintain records, and address failures promptly.
• Source, install, and manage hardware/software, ensuring appropriate access is managed.
• Maintain and replace hardware/consumables such as printers, laptops, and phones.
• Set up and manage user accounts, ensuring network drive/server access.
• Review IT systems, propose improvements/upgrades, and suggest alternative solutions.
• Provide training and guidance on IT topics to colleagues.
• Promptly address or communicate system failures or high-priority issues.
• Assist colleagues in areas supporting overall business objectives and communicate effectively to resolve problems.
• Ensure adherence to Health & Safety guidelines, report issues promptly, and perform any other duties contributing to IT team and company effectiveness.

Who we’re looking for

Essential:

• Able to communicate clearly and concisely tailoring language to audience.
• Ability to prioritise workload efficiently and work well both in a team as well as independently.
• Flexible and able to respond to change, meeting the needs of users and the business.
• Good Knowledge of:
  • Microsoft Desktop OS
  • Microsoft Server OS
  • Microsoft products including Active Directory, Exchange, Microsoft 365
  • Computer hardware
  • Helpdesk environment
  • Asset Management and record keeping including Hardware and Software
  • New Starter/Leaver processing

Desirable:

• Formal qualification in IT
• Azure (and/or other cloud technologies)
• Back up technology (VEEAM Backup and replication)
• Networking
• Experience working with Mac OS
• PowerShell/VBScript scripting
• Antivirus
• Telephone System Support
• ITIL/formal methodologies
• IT Security knowledge
• Mobile device management

What we can offer you

• Electric company car scheme
• Free parking
• Hybrid working
• Ability to buy and sell annual leave
• 25 days holiday (excl. Bank Holidays)
• Christmas and summer parties
• Team social budget
• Drinks on Fridays and free breakfast once a month
• Employer pension contribution
• 24/7 access to counselling
• Direct access to GPs via phone/video
• Money towards healthcare including dental, physio, and optical
• In-house gym in our Peterlee HQ
• Amazing peer-to-peer employee recognition programme
• Earn £500 for referring an employee
• Company-wide bonus scheme
• In-house training
• Dedicated development time