Service Advisor (dca Support)

Job Title: Service Advisor

Department: Collections & Recovery

Full-time contract: 37.5 hrs per week

Start date: As soon as possible! 

Location: Peterlee Office 

About Us 

Everflow is an award-winning, innovative utilities company, serving businesses across the UK with ‘Excellent’ rated, environmentally friendly water supply and waste collection services.      

  

Our mission is to “make utilities simple,” which is why all our services are designed to save customers time and money, freeing them up to focus on growing their business.   

  

Everflow is a market-leader in terms of software innovation and carbon offsetting too. We offset 100% of our customers’ carbon emissions and our custom-built software has been key to Everflow becoming the fastest-growing business utilities company in the UK.  

The position:

We've grown really, really quickly over the last six years and are continuing to grow bringing with it the need for more exceptional individuals! We're on the lookout for fresh talent to join the vibrant buzz of our dynamic team right here in our fabulous Peterlee office. 

Our Peterlee office opened earlier in 2023 to accommodate our growing team in some style! Here, we have a truly modern office environment, high-tech meeting areas, a café area, lots of stylish social space with arcade games, pool table and ping pong to name a few.  

At the heart of our mission is the commitment to welcome, listen, engage, resolve, and amaze our customers every single day. 

As a key player you will be responsible for contacting legal partners and business customers on a daily basis and manage the collections process from the beginning to the end, ensuring issues are thoroughly investigated and a solution is found where possible. You’ll be building a strong rapport and trust with customers with a view to collecting outstanding revenue. You’ll take ownership for each case and see it through to the end with empathy and understanding.

What you’ll be doing:

• Liaising with third party debt partners
• Proactively chase and collect outstanding debt on assigned ledger
• Chase and collect cash from business customers, implementing payment plans where necessary
• Resolve invoice queries in a timely manner
• Liaise with the wider finance and commercial teams to resolve queries and issues on overdue debt
• Weekly reporting on account and ledger status
• Escalate problematic accounts to the Collections and Recovery Manager as required
• Always deliver excellent customer service

What we’re looking for:

• Experience within a Collections/ Credit Control role in a high-volume environment (Essential)
• Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances
• Excellent communication and organisational skills
• Engage positively with team meetings, huddles and wider business forums
• Support team members with workload during time of absence or high activity, to ensure business needs are met
• Responsive to changing processes and environment
• Excellent analytical and numeracy skills
• Ability to priories and manage own workload
• Effective communication, negotiation and influencing skills
• Exceptional attention to detail
• The ability to cope well under pressure
• Self-motivated and a team player
• Some experience in a legal capacity desirable but not essential

Benefits: 

• Development - Continuous support, personalised development, and top-notch training to fuel your professional journey.
• Reward - An amazing reward and recognition system that values your contribution.
• Career Growth - Our growth isn't just a number - it's a gateway to a multitude of career opportunities waiting for you.
• Hybrid - Embrace the flexibility of hybrid working once you've conquered the probationary period.
• Electric Car Scheme - Dive into the future with our electric car scheme—because we're driving towards sustainability.
• Pension - Enjoy a secure financial future with a generous 5% employer pension contribution.
• Well-being - Access well-being perks, including an Employee Assistance Programme, a health care cash plan and an on site gym (coming early 2024).
• Friday Drinks - Wind down on Fridays with afternoon drinks, a perfect segue into the weekend.
• Free Breakfasts! - Start your month right with free breakfasts—because the most important meal is on us.
• Annual Leave - Recharge with a generous annual leave of 25 days plus bank holidays.
• No need to worry about parking—we've got you covered with free parking perks.

We do the right thing and always put our people first so what are you waiting for? We can’t wait to meet you!