Mara Vicente

Mara Vicente is an experienced professional in customer success and support, currently serving as Vice President of Customer Success at Evotix since September 2025. Previously, Mara held roles at Pipedrive as Vice President of Customer Support and Global Head of Customer Support from April 2018 to September 2025, and at Uniplaces as VP of Operations and Head of Supply from November 2016 to April 2018. Notable experience also includes leadership positions at HouseTrip, where responsibilities involved managing guest-oriented teams and overseeing operational improvements. Additional roles spanned project management and customer experience at organizations such as Optimus, Sonaecom, Tele2, and ONI, highlighting a strong focus on maximizing customer satisfaction through effective process management and team coordination. Mara's educational background includes studies in linguistics at Universidade Nova de Lisboa.