Jenny Forbes Draeger

Jenny Forbes Draeger is an experienced professional in customer education and training services, currently serving as Senior Team Lead at Ex Libris since September 2015. In this role, Jenny leads the Training Services Team, focusing on program development, employee onboarding, and performance evaluation. Previous positions include Training Services Consultant and Expert Services Consultant at Ex Libris, where Jenny delivered training globally and conducted workshops for product implementation. Career highlights include managing client accounts at Backstage Library Works and serving as Implementation Manager and Sales Engineer at Innovative Interfaces and Polaris Library Systems, respectively. Jenny holds a Master's degree in Library and Information Science from Dominican University and a Bachelor of Science degree from Florida State University.