Evan Luong

Evan Luong is an experienced IT professional with a focus on customer support and production engineering. Currently serving as a Senior Customer Support Engineer at ExaGrid since June 2014, Evan Luong specializes in diagnosing and resolving customer software and hardware issues related to Exagrid appliances. Prior to this role, Evan Luong worked as a Production Support Lead at Avery Dennison from March 2004 to June 2014, managing a team to ensure 24/7 application uptime and providing L2 technical support for the enterprise application ICE. Evan Luong began a career at Alcatel-Lucent as a SQL/Build/Release Engineer from May 1999 to March 2004, where responsibilities included defining test strategies and improving software quality through metrics analysis. Evan Luong holds a Bachelor of Science degree in Computer Science from the University of Massachusetts Lowell, obtained between 1997 and 2000, and attended Boston Latin Academy from 1986 to 1990.